How can we help?

Every Aurelo subscription is an in-app purchase, so you cancel it in the store that sold it to you. iPhone or iPad: Settings, then your name, then Subscriptions, then Aurelo. Android: Google Play, then Menu, then Subscriptions, then Aurelo. The app links straight to that screen from Menu, then Your plan, then Manage in the App Store (or Manage in Google Play). That is the only place a cancel can happen, for every tier including Founding Member. Stuck? Email support@getaurelo.app and we will walk you through it.

In the app: Menu, then Account & security, then Delete account. You can also email support@getaurelo.app with subject "Delete my account." Deleting your account does not cancel a store subscription — cancel that in the App Store or Google Play first. Deletion takes effect immediately: your profile, budgets, pockets, goals, transactions and bank connections are erased and Aurelo’s access to your bank is revoked through Plaid, and all that remains is what you added to a budget someone else owns (kept there without your name), a record of the terms you agreed to, your email in a normalized form so a new account cannot reclaim a free offer, and your purchase record at Apple or Google, with any other copies deleted or de-identified within 90 days (Privacy Policy, Section 7).

Most "broken" bank links are caused by a password change, MFA reset, or a bank-side outage. In the app: Menu, then Banks & connections, then tap the bank marked "Re-authentication required" to reconnect it. If reconnection fails repeatedly, email support@getaurelo.app with the bank name and the error message Plaid showed.

Email support@getaurelo.app with subject "Privacy Request — Data Export." We will verify your identity using your account email and respond within 45 days with a portable export of the personal information we hold about you.

Aurelo is free on the App Store for iPhone and on Google Play for Android. Search for "Aurelo: Budget & Save Money", or use the download buttons on the homepage. Found a bug? In the app: Menu, then Help & About, then Report a problem. It shows you exactly what it will send before you send it.