Support
How can we help?
For most things, the fastest path is email. We don't have a phone queue and we don't outsource support — every reply comes from the team.
Email us
support@getaurelo.app
Replies within 1 business day. Most non-urgent issues resolve in one round-trip.
Common questions
How do I cancel my subscription?
iOS: Settings → [your name] → Subscriptions, or in the app at Settings → Subscription → Cancel. Android: Google Play → Subscriptions, or in-app at the same path. Founding Member (Stripe): in-app or email support@getaurelo.app with subject "Cancel Founding Member."
How do I delete my account?
In the app at Settings → Account → Delete account. You can also email support@getaurelo.app with subject "Delete my account."
My bank stopped connecting through Plaid.
Most "broken" bank links are caused by a password change, MFA reset, or a bank-side outage. In the app, tap the bank in Settings → Connected Banks → Reconnect. If reconnection fails repeatedly, email support@getaurelo.app with the bank name and the error message Plaid showed.
I want a copy of my data.
Email support@getaurelo.app with subject "Privacy Request — Data Export." We will verify your identity using your account email and respond within 45 days with a portable export of the personal information we hold about you.
How do I become a beta tester?
When you join the waitlist on the homepage, the modal includes an "Apply to become a beta tester" checkbox. We hand-pick beta testers from waitlist applicants. Selection is not guaranteed, but selected beta testers get Aurelo Gold free for life.
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